3 Jobs in Long Valley, NJ
Frazier Industrial Company is Hiring a Customer Service Specialist Near Long Valley, NJ
Job Description
Customer Service Specialist
The Customer Service Specialist is a full-time role based at Frazier's corporate office in Long Valley, NJ. The role interacts with customers and prospects to provide information in response to inquiries about Frazier products and services. A primary responsibility of this role is to serve as the "customer advocate" and address issues and questions in a timely manner. He/she will work closely with internal departments, including sales, project management, and order processing. Urgency, organizational, and strong communication skills are requirements for success in this position. This role reports directly to the Vice President of Marketing and Customer Service.
Essential Job Functions:
• Communicate and collaborate with other departments as needed to expedite customer queries, issues, and needs.
• Maintains updated records and customer information using Salesforce CRM.
• Telephone contact with accounts that haven't been active to determine needs and assess overall activity.
• Fully responsible to support and assist any client or prospect problems to ensure complete customer satisfaction.
• Serves as the "customer advocate" for set number of customers
• Support and execute Service Focused Campaigns
• Reports on a pre-established rhythm overall customer health report, highlights risks and opportunities.
• Understands the flow of sales order and engages when necessary to ensure full end user satisfaction.
• Provides active support/service to the PM group to track job status or address queries, when the PM contact may be unable to respond in a timely basis.
• Supports overall Marketing and Customer Service group as required.
• Promotes and communicates Frazier activity, such as Trade Show participation, case studies and new innovations to customer and prospects.
Knowledge, Skills, and Abilities:
• Associate or Bachelor Degree in Business or related area
• 3-5 years experience in service, customer focused role
• Excellent communications, interpersonal, organizational, and time management skills
• Ability to multi-task and work across various teams
• Strong MS software knowledge, Word, Excel, PowerPoint
• Strong knowledge of Salesforce or CRM application
• Passion for human services -"Customer is always right."
FRAZIER’s blue and orange pallet rack is quickly recognized for its durability and custom engineered design. From standard pallet rack systems, to complex pick-to belt towers, AS/RS installations or Rack Supported Buildings, FRAZIER’s expert team of engineers help each customer design the best, most cost-effective Storage Solutions.
FRAZIER has become the leading producer of structural steel pallet rack systems with the highest production capacity in the industry.
With our network of 10 fabrication facilities, strategically located throughout North America, FRAZIER guarantees manufacturing flexibility while meeting tight construction deadlines.
We offer competitive pay and excellent benefits.
Please visit us at https://www.frazier.com
Company Description
Job Summary
Full Time
$57k-73k (estimate)
05/02/2024
05/18/2024
frazier.com
LOGANVILLE, GA
500 - 1,000
1949
Private
$200M - $500M
Durable Manufacturing
Related Companies
The following is the career advancement route for Customer Service Specialist positions, which can be used as a reference in future career path planning. As a Customer Service Specialist, it can be promoted into senior positions as a Customer Service Team Leader that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Specialist. You can explore the career advancement for a Customer Service Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Specialist job description and responsibilities
Customer service specialists also listen to customer feedback and ensure that these are logged properly so that proper departments will be able to receive them.
02/03/2022: New Britain, CT
Maintained excellent customer relations and developed customer rapport * Resolved customers complaints on as needed basis * Effectively developed telephone communication skills.
01/27/2022: Lowell, MA
Customer agents talk to customers on behalf of businesses and companies.
01/30/2022: Rockford, IL
They help customers with their queries and complaints.
02/04/2022: South Bend, IN
A certified customer service specialist has a customer service job that entails speaking with customers regarding their orders or possible complaints.
01/31/2022: Rapid City, SD
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Specialist jobs
Certified Customer Service Specialist (CSS).
02/10/2022: Toledo, OH
Communicate as efficiently as possible.
01/12/2022: Gary, IN
Build lasting relationships with VIP users, develop open channels of communication and become a reliable advisor.
02/13/2022: Galveston, TX
Position requires thorough knowledge of product lines and the ability to exceed customer expectations.
02/17/2022: Pascagoula, MS
6-12 months of customer service experience and/or training; or equivalent combination of education and experience.
02/28/2022: Laramie, WY
Step 3: View the best colleges and universities for Customer Service Specialist.
